Magento Assistance and Maintenance

If your online store faces challenges or you simply need to solve an older issue, we offer an easy 6-step solution that will allow you to get back to your successful project.

Step 1.

You should first log the problem you are facing in the Service Desk.

Step 3

We evaluate all the issues you brought to our attention and we will propose solutions and a time frame for implementing them.

Step 5

We ensure that everything is flawless, that is why we will repeatedly test every functionality that was implemented.

Step 2

Our team discusses the issue with the Project Manager assigned to your project, in order to figure out solutions.

Step 4

Once we have established the timeline, our team of professionals will proceed to the implementation stage.

Step 6

After we ensure your project is perfect, we offer consultancy and customised training to help you be in full control of your store.

We are your go-to team.
We analyse, implement, test

Regardless of the situation you are dealing with, whether it’s an emergency, maintenance work or updating your online store with the latest functionalities, we are at your side, offering our professional services. We offer consultancy and help you with the best advice so that the solutions we agree upon and implement, provide the expected result.

Assistance with specific problems

Our mission is to save projects that need help because we wish all our clients to enjoy only the very best of services. Our dedicated team will find the most suitable solutions to the problems that make you doubt the stability of your business. When you need help, simply log the issue in the platform we provide for you. From here on, your shop is in the hands of professionals.When you need help, simply log the issue in the platform we provide for you. From here on, your shop is in the hands of professionals.

Continuous maintenance

A dedicated team will constantly look after your project so that you can always get the best maintenance, updating and improvement solutions. We will keep in contact with you in order to decide the next proposals and updates. Before delivery, we need to ensure that everything is perfect by rigorously testing the quality so you can enjoy the best result.We will always be in contact with you in order to decide the next proposals and updates.Before delivery, we need to ensure that everything is perfect by rigorously testing the quality so that you may enjoy the best result.

Move to the next level with Magento

We ensure the installation of the newest updates from the Magento platform. This way, you ensure your online shop always benefits from all the security, functionality and performance updates.

All your online shop extensions will be updated according to the latest standards. If certain incompatibilities occur, we will handle the necessary adjustments in order for everything to run smoothly.

The theme of your online store will be updated every time it’s necessary, to stay compliant with the adjustments imposed by a new Magento iteration. By doing so, your business stays functional and constantly adapted to the needs of your clients.

To ensure that the performance of your online shop is always at the level you deserve, we offer regular server updates. These updates don’t interrupt the usual functioning of your business, they just improve it.

Your project deserves to be rescued.

And we are exactly the team that can help. During our activity, we have successfully revived a multitude of online platforms. We are experienced professionals and our portfolio can testify to our abilities. No matter the stage of your project, we will manage the maintenance and upgrades, in order to ensure access and security to all the functional benefits of the Magento platform.

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Optimising performance

Our specialists audit your business so we can support its development. We constantly improve functionalities, and this leads to a larger conversion rate and income growth.

In order to achieve these things, our team looks for the best solutions for you and your business. Afterwards, we decide together what are the development directions for your business.

These are a few of the services we provide:

• Updating and improving the server
• Uninstalling unused or out of date Magento extensions
• Identifying the extensions that don’t perform well and improving them
• Integrating the customised functionalities into the extensions
• Resetting the third party and customised extensions code
• Optimizing Google Pagespeed Insights

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Assistance with Migrations provided by a team of professionals

Did you know that right now you’re just one step away from re-launching your online store? Yes, it can have a friendlier interface, higher performance and a variety of new functions.

And our team is here to offer customised help with the Magento 2 migration process.